UCB is looking to appoint a part time Telephone Support Officer to work as part of our well established and professional Supporter Care Team.  We are looking for someone who can commit to working 21.75 hours each week over 3 full days, although we may consider splitting the hours over 4 or 5 days for the right applicant.

If you enjoy the variety of a wide-ranging job role and can quickly adapt to the diversity of functions while offering a willing smile, professional service and calm composure then this may be the role for you.

The ideal candidate will have excellent interpersonal skills, be a gifted communicator both face to face and on the telephone and have a passion for responding to the needs of our customers, both internal and external.  The successful candidate will be computer literate with the ability to read and digest information accurately, have a keen eye for detail, have good organisational and administration skills, together with a positive can do attitude and the ability to prioritise a diverse and demanding but enjoyable role.

This position will be based at our Operations Centre, Westport Road, Burslem, Stoke on Trent ST6 4JF

Closing date for applications: - Monday 18^th December 2023 - noon

On-site Interviews: - Tuesday 9^th January 2024

Salary: £12,750 p.a. plus staff benefits (£21,250 FTE). UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

Don’t forget to visit our privacy page on www.ucb.co.uk/privacy

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy

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Join a buzzing atmosphere during the UCB Radio Appeal!

Volunteer call takers required

UCB is a vibrant Christian charity that runs two national Christian radio stations, a free Prayerline phone service, and the UCB Word For Today (one of the largest free Christian devotionals in the UK). All of these incredible resources are funded fully by our amazing supporters.

The Appeal: For a week in November 2023, UCB Radio invites its listeners to join together for a special 5-day Appeal. During this week, we share encouraging testimonies from those whose lives have been impacted by God through UCB, and we invite listeners to help CONTINUE changing lives by sowing financially into UCB’s Christian resources.

The Role: The phones are busy with our generous supporters calling in to give, so we need YOUR help! Appeal volunteers will have the opportunity to speak to our lovely callers by answering the donation line, processing donations, and thanking callers for their gifts. Based in our offices here in Stoke-on-Trent, you will have full support while on the phones, with a relaxed and friendly Appeal Team (made up of staff and other volunteers) by your side.

If you would like to spend a few hours enjoying the fun and energy of our Appeal week, have a good clear telephone voice, and are able to record data accurately, then please apply to come and join us!

We will provide all the training and support you’ll need to make it a fun and rewarding experience. For more information, please see the role description on our website.

This position will be based at our offices in Burslem, Stoke-on-Trent. The next appeal week runs from Monday 6^th to Friday 10^th November 2023 and we ask that volunteers sign up to a minimum of 5 hours across the week. Food and refreshments will be provided to all volunteers.

No cold calling, no sales – inbound calls only. Would suit anyone with open availability during standard weekday working hours.

We run appeals 3 times a year as well as other opportunities available at UCB that may be of interest.

Closing date for applications: Friday 20^th October 2023

For more details about UCB’s resources, visit www.ucb.co.uk

For information on how we use your personal data, visit www.ucb.co.uk/privacy

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