Our Prayerline call takers are all volunteers who have a passion for prayer and an intimate relationship with Jesus that desires them to see breakthrough in people’s lives. This role, as part of our staff team, will ensure that our volunteers as well as our callers have a safe and positive experience of telephone prayer ministry.
In order to fulfil this role, you must be computer literate, able to monitor the call management system, analysing dropped calls and call waiting times but also ensuring that volunteers are able to log into and out of the system successfully. You will also need excellent people skills as you will be the point of escalation should a volunteer have a difficult call and need prayer and support themselves. You will also be required to pray for callers should you notice that waiting times are becoming too long.
We are looking for someone who can offer us three evenings per week from 5.00pm – 10.00pm. In addition, you will cover one Saturday in every four from 10.00am – 6.00pm.
If you have a passion for people and prayer and have the insight to know how data can help sustain and improve our service then you may be the right fit for this role.
The position will be home based following training at our Operations Centre, Westport Road, Burslem, Stoke on Trent ST6 4JF.
Closing date for applications: - Wednesday 8th January 2025 at noon
Onsite interviews: Friday 17th January 2025
Salary: £10,763 p.a. (FTE £22,951) plus staff benefits. UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
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UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy