If you have a question, take a look below to see if we can help. If you don’t find the information you need, please email us at info@ucb.co.uk, and a member of our team will get back to you promptly.
How can I listen to UCB?
You can tune into UCB 1 and UCB 2 in several ways:
- DAB+ Radio
- Online: Visit ucb.co.uk/listen
- UCB Player App: Download our app on your smartphone or tablet
- Smart Speaker: Use your usual voice command and ask your device to "Play UCB 1" or "Play UCB 2."
For more details, visit ucb.co.uk/radio.
How do I listen back to something I missed?
Missed a programme? No problem. You can catch up on our radio shows for up to 30 days using the UCB Player app. Simply download the app, and you’ll have access to recently aired programmes. For additional information, visit ucb.co.uk/catchup.
What was that song? How do I find your playlist?
Our playlist of recently played songs is available on the UCB Player app. If you’re unable to find the song you’re looking for, email us at hello@ucb.co.uk with details about when you heard the song and on which station, and we’ll do our best to assist you.
How do I get in touch via WhatsApp?
If you’d like to get in touch with the UCB 1 or UCB 2 teams, you can send a Whatsapp message to the studio.
- UCB 1: 01782 911111
- UCB 2: 01782 922220
How do I submit my music for the UCB Playlist?
We’re always pleased to hear new music! Please send up to two songs either as links or in .wav format to steve@ucb.co.uk, and include your contact information. Due to the volume of requests we receive, we are unable to provide feedback on your song, however if your music is suitable for our playlist, our team will get in touch with you.
Can I advertise on UCB?
UCB is a non-commercial broadcaster which means we don’t have paid-for advertising on our stations or on our website/publications. However, we do sometimes partner with organisations to help mutually promote each other’s work.
If you’re interested in partnering with UCB, email your details to info@ucb.co.uk, and we’ll forward your request to the relevant team for consideration.
I want to sign up to receive UCB Word For Today.
We’re so glad you’d like to sign up! You can register online at ucb.co.uk/signup or contact our Supporter Care team on 01782 911 000.
For other enquiries
If you’d like to change your address, request additional copies, or be removed from our mailing list, please call our Supporter Care team on 01782 911 000 or email ucb@ucb.co.uk.
Is there a youth version?
Yes, we offer a video-based devotional app called UCB Spark, which launched in September 2024. To find out more, visit ucb.co.uk/spark.
What other resources does UCB offer?
As well as two Christian radio stations, UCB is the publisher of the UCB Word For Today and many other print and digital resources. Here are just a few (for full details, please take a look at the website, ucb.co.uk)
Word For Today, Just For You – a 30-day evangelistic devotional which is great for people who are curious or just starting out on their faith journey. They’re free to order (we just ask you to pay p&p) www.ucb.co.uk/justforyou
Video-based devotional app for kids – UCB Spark. Download on the App Store or Google Play or find out more at ucbspark.co.uk
Bible reading plans on YouVersion – www.ucb.co.uk/ucbyouversion
Bag of Hope – designed just for kids. www.ucb.co.uk/bagofhope
Bible app for kids – in partnership with our friends at OneHope. Find out more at ucb.co.uk/onehope
Explore our other resources by visiting ucb.co.uk or contacting our Supporter Care team on 01782 911 000.
How do I make a donation?
Thank you for supporting UCB! To make a donation, visit ucb.co.uk/donate or call our Supporter Care team on 01782 911 000.
How do I change my Direct Debit?
To make changes to your Direct Debit, call our Supporter Care team on 01782 911 000 or email ucb@ucb.co.uk.
For Standing Orders or other donation enquiries
Please contact our Supporter Care team on 01782 911 000.
How do I sign up for the daily emails?
You can sign up at ucb.co.uk/signup.
Why haven’t I received my email?
If your UCB Word For Today emails are missing, try the following:
- Check your spam or junk folder. If the emails are there, add UCB to your safe-senders list.
- If the emails aren’t arriving at all, find a previous UCB Word For Today email. At the bottom, click ‘Update My Preferences’ to access your preference page and re-instate the emails.
- If the issue persists, email us at hello@ucb.co.uk for assistance.
I’d like someone to pray with me.
We’d love to pray with you. Call our Prayerline team on 01782 36 3000, or submit your prayer request at ucb.co.uk/pray.
I’d like to volunteer with Prayerline.
Thank you for your interest in volunteering! Visit ucb.co.uk/pray for more information and to download an application form.
How do I find out about job opportunities at UCB?
You can view all our current vacancies at ucb.co.uk/jobs.
I’m based overseas. Can I work with you?
We appreciate your interest! However, we require all staff and volunteers to be based in the UK and able to work onsite. Unfortunately, we cannot assist with Visa applications.
I want to become a Christian.
We are thrilled to hear this! To learn more about starting your journey with Jesus, visit ucb.co.uk/yes. If you’d like someone to pray with you, call our Prayerline team on 01782 36 3000.
I have a theological question.
It’s great that you’re exploring faith! For theological questions, we encourage you to connect with your local church leader or Christian community. They can provide guidance, prayer, and ongoing support.
I’m unhappy with the mailings I’ve been receiving.
We’re sorry to hear this and would like to help. Please email ucb@ucb.co.uk or call our Supporter Care team on 01782 911 000, and we’ll adjust our mailing list for you.
I have concerns about a UCB Word For Today reading.
We value your feedback. Please send your concerns, along with your contact details, to publications@ucb.co.uk.
If your question isn’t answered here, email us at ucb@ucb.co.uk, and we’ll be happy to help.