About the Fundraising Standards Board

The FRSB is the independent self-regulatory body for UK fundraising. They work with their member charities, suppliers and the wider charity sector to encourage commitment to and compliance with best practice in fundraising. They do this to help encourage the public to give with confidence to charity. They also listen to and help resolve complaints from the public about their members fundraising.

The Fundraising Promise

Our Fundraising Promise is a commitment made to the public by our members. It is based on six key pledges that centre on honesty, accountability and transparency.

The Fundraising Promise represents a commitment to the highest standards of good practice and ensures that all fundraising activities are open, legal and fair.

UCB’s Six Fundraising Promises

We Are Committed to High Standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise.
  • We comply with the law including those that apply to data protection, health and safety and the environment

We Are Honest and Open

  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs.

We Are Clear

  • We are clear about who we are, what we do and how your gift is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a gift and amend a regular commitment

We Are Respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

We Are Fair and Reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

UCB Are Accountable

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication

The FRSB website is: www.frsb.org.uk

FRSB contact details

How to contact the FRSB

England

You can contact FRSB in the following ways:

By email

info@frsb.org.uk

By post

Fundraising Standards Board

61 London Fruit Exchange

Brushfield Street

London

E1 6EP

By phone

0845 402 5442

By fax

0845 402 5443

Wales

You can contact FRSB Manager for Wales, Simon Boex in the following ways:

By email

simonb@frsb.org.uk

By post

Fundraising Standards Board

PO Box 564

Swansea

SA8 9AG

Scotland and Northern Ireland

You can contact FRSB in the following ways:

By email

infoscotland@frsb.org.uk

By post

Fundraising Standards Board

1st Floor, Thistle House

91 Haymarket Terrace

Edinburgh

EH12 5HE

By phone

0845 688 9894